1. Eligibility for Exchange

To qualify for an exchange, the following conditions must be met:

• The item must be returned within [30 days] of the purchase date.
• The item must be unused, in its original packaging, with all tags, labels, and accessories intact.
• Proof of purchase (receipt or order confirmation email) is required.

Please note: Certain items, such as perishable goods, health products, and sale items, may not be eligible for exchange. Please check product details or contact us for further assistance.

2. Process for Exchanging an Item

1. Contact Us: Reach out to our Customer Support team at [Your Contact Email] or [Your Contact Number] to initiate the exchange process. Provide your order number and details about the item you wish to exchange.
2. Return the Item: Once approved, securely package the item and send it to the return address provided by our support team.
3. Processing the Exchange: Upon receiving and inspecting the item, we will process your exchange. Depending on availability, we will send the replacement item within [5–7 business days].

3. Shipping Costs

• Defective or Incorrect Items: If the item received was defective or incorrect, we will cover all related shipping costs.
• Customer-Initiated Exchanges: For exchanges due to personal preference, you are responsible for the shipping costs associated with returning the item to us.

4. Non-Exchangeable Items

For health and safety reasons, we cannot accept exchanges for:

• Perishable goods, opened skincare products, supplements, or similar items.
• Sale, clearance, or final sale items.